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Privacy policy

Your information. What we collect and who sees it.

This summary describes how WIZZ.PK handles personal information today. It is pending legal review.

What we collect

  • Your name, email address, phone number and delivery addresses.
  • Your orders, returns and saved items.
  • Your password, stored only as a secure hash.
  • For seller applicants: business details such as registration and tax numbers, pickup address and the documents you upload.

How we use it

To take and deliver your orders, handle returns and refunds, answer your questions, keep your account secure and review seller applications.

Who can see it

A seller sees only what it needs to fulfil its part of your order, such as your name, phone number and delivery address. Sellers can't see your other orders or orders from other sellers.

Couriers receive the delivery details for the packages they carry.

Seller documents are stored privately and are visible only to that seller's team and WIZZ.PK staff.

Payments and cookies

Orders are paid by cash on delivery, so we don't collect card details.

We use cookies to keep you signed in and to remember your cart.

Your choices

You can update your profile and addresses in your account. To ask for a copy of your data or to close your account, email us.

Questions? Email support@wizz.pk.